We want to ensure your visit to The Phoenix Theatre is as enjoyable as possible. Here are a few Frequently Asked Questions we get asked which may help you. Do feel free however to call the box office if we haven’t covered something on 01670 367228.
You can book tickets either online, by telephone or in person at the Phoenix Theatre box office.
We accept all major credit/debit cards – Visa, Mastercard, Maestro and Electron. You can also pay in cash. Cheques are accepted in special circumstances e.g. for large bookings.
There is an administrative charge of £4 per transaction for online bookings only.
The box office is open from 10.00 a.m. to 12.30 p.m. from Monday to Saturday. It is also open during every performance, but please avoid ringing during busy periods i.e. 45 minutes before the show starts. It is not open on bank holidays, unless there is a show on.
There are three ways to collect tickets – print at home, postage and collect from box office.
Print at home – this option can only be used if we have a current and correct email address on our booking system. Select this option when you book your tickets and you receive a confirmation email with a link to print.
Postage – there is a £1.50 charge if you select this option. Tickets will be sent by second class as soon as possible after booking. This is not a recommended option for shows that are less than 7 days away from purchase, as we cannot guarantee delivery in time for the show.
Collect from box office – tickets can be collected during box office hours at any time after purchase. They will also be available to collect on the evening/afternoon of the performance.
Yes, there is a £1.50 charge if you select this option. Tickets will be sent by second class as soon as possible after booking. This is not a recommended option for shows that are less than 7 days away from purchase, as we cannot guarantee delivery in time for the show.
Many of our shows offer concession tickets for customers who are:
Over 60 years of age
Full time student
Yes, you will be able to see the seating plan when you book online and at the box office.
Our auditorium has 13 rows of seats, A being the front row (nearest the stage) and N being the back, with seat numbers from 1 to 23 (1 being nearest the entrance door). There is no central aisle and the seats are situated on a steady rake with no restricted view seating.
Yes, you can select specific seats when you book online and at the box office.
Yes, you can add a ticket to an existing order. If there isn’t a spare seat next to your party, the box office will be able to reallocate to accommodate your extra ticket(s).
Tickets are non-refundable, except in special circumstances, for example, if the show has had to be cancelled or rescheduled.
Tickets can be exchanged, at the theatre’s discretion, up to 24 hours before a show, and depending upon availability. Exchanges can only be within the same production and any difference in ticket price must be paid. A ticket exchange fee of £1 per ticket may also be charged.
If the theatre or performer cancels a show, all customers will be contacted as soon as possible after the confirmation of the cancellation. Full refunds or credit notes will be issued.
If the theatre reschedules a show, all customers will be contacted to inform them of the change of date and given the option to either transfer their tickets or get a full refund or credit note.
If you are the named booker on the ticket, it is advisable that you contact the box office to change the customer details on the booking.
For some shows, we may offer discounts such as:
Early Bird e.g. reduced price tickets for a specific period of time
Promo codes e.g. reduced price tickets when using a code
2 for 1 (2 tickets for the price of 1)
Keep an eye open for these offers!
We also offer 10% discount for parties of 20 or more.
Yes, you can ring the box office on 01670 367228. If there is no answer, leave a message with your name and a contact number and someone will get back to you.
Our box office system is designed not to allow single seats to be left until a set capacity has been reached, therefore, if booking online, a message will be displayed, and you will have to look for alternative seats. If no alternative seats are available, you can ring the box office on 01670 367228 to see if provision can be made.
You can book groups up to a maximum of 10 persons online. If you want to book a larger group, contact the box office on 01670 367228.
We don’t accept National Theatre tokens, but we do have our own Phoenix Theatre gift vouchers, which can be purchase online or at the box office. Vouchers are valid for one year and can be used as full or part payment for any show at the Phoenix Theatre.
Yes - once you’ve selected your seats and are ready to pay online, there’s a box where you can add the gift/credit voucher code.
Attending the Theatre
As the theatre is situated in a residential area and in the interests of good neighbourhood relations, we ask that you refrain from parking in the streets surrounding the building.
There is a large free car park on Carlton Street, which is only a 5 minute walk from the theatre.
There are two disabled parking bays directly outside the theatre.
There is no facility to store your bike at the theatre. If you choose to leave your bike unattended, you do so at your own risk.
Blyth bus station on Bridge Street is the terminus for all buses coming into Blyth from all major towns in South-East Northumberland. The theatre is only 5 minutes walk away.
Contact the box office on 01670 367228 and they will be able to issue duplicate tickets.
Contact the box office on 01670 367228 and they will be able to re-send your electronic ticket
No, your print at home ticket is your actual ticket, which you just need to show to Phoenix staff as you’re going into the auditorium.
The building opens to customers one hour before and the auditorium opens about 20-30 minutes before the show begins. Customers can wait in the bar or in the foyer, but please be aware that the foyer may become congested, so you may want to plan your arrival carefully.
It is better if you can arrive together, so that you can present your tickets as a block. We acknowledge, however, that this may be problematic if you are travelling from different destinations. You are welcome to wait in the bar or the foyer until all your party are in attendance.
If one or more of your party are going to be late, please leave their tickets with the box office and they will manage their arrival.
No, we don’t have a cloakroom. All possessions should be kept with you at all times. Please refrain from bringing large bags or other property with you as they can cause health and safety issues in the auditorium. Customers are not allowed to sit or place items on the theatre stairs.
Yes – the bar is situated to the left hand side as you enter the foyer. It is open one hour before the show starts, during the interval and at the end of the show. It sells draft and bottled beer, a varied selection of spirits, wine, soft drinks, crisps and confectionery, as well as hot drinks, such as coffee, tea and hot chocolate.
It is advisable to pre-order and pay for your interval drinks, as that is invariably one of the busiest periods. Ask at the bar before the show starts and your drink will be ready for you to collect when the interval begins. Bar staff will let you know where to collect them.
The bar will be closed during the show, except for certain performances.
Yes, but, depending upon the type of show, you may have to wait for a suitable break in the performance. We cannot guarantee that latecomers will be seated in their actual seats and may be seated elsewhere until the interval. This is to avoid disruption to the performers and to other audience members.
Due to copyright law and to minimise disruption to other theatregoers, photography and video recording is not allowed during a show, unless specifically agreed by the performance management. We ask that all customers are respectful of this ruling and persistent flaunting of this may result in you being asked to leave the auditorium.
Yes, but, depending upon the type of show, you may have to wait for a suitable break in the performance before gaining entrance again.
If you or one of your party has an accident at the theatre, please inform one of the Phoenix Theatre staff and they will seek the appropriate assistance. We have first aid boxes for basic first aid, but for more serious accidents, professional help will be sought e.g. first responder for health. All accidents will need to be recorded within the theatre’s accident book.
The theatre also has a defibrillator, which is located by the box office in the foyer
Each show is different and we often don’t know the running time of the show until the performers arrive on the day of the show. Show running times will be displayed in the foyer, but you can also ask one of the Phoenix Theatre staff or at the box office.
Yes, on most occasions, you will be able to wait in the bar or in the foyer, but please be aware that once the show has ended, the foyer can become very congested. Audiences can also leave from two doors within the foyer or from the fire door outside into Wellington Street. It may be advisable to prearrange a meeting place beforehand.
Yes – we have wifi in most areas of the theatre.
In the event that the show has to be abandoned and the theatre evacuated, customers must remain seated in the auditorium until directed to move.
No – smoking (including vaping) is not allowed in any area of the theatre, including the entrance porch. Anyone needing to smoke must do so outside the theatre.
A number of shows do include loud bangs, smoke or strobe lighting. Pre-warning of this will be displayed on notices as you enter the auditorium and may also be announced prior to the start of the show.
After the Show
A number of stars do public meet and greets after the show, where you can get autographs and take photographs. This will happen directly after the show – ask a member of Phoenix staff for details.
Private meet and greet tickets may be available for certain shows, which entitles you to meet the star in a private setting. Look on the website or ask at the box office for details.
You can give feedback verbally to a Phoenix staff member, telephone the box office on 01670 367228, email us at firstname.lastname@example.org, write to us at The Phoenix Theatre, 37a Beaconsfield Street, Blyth, NE24 2DS or contribute to our social media pages e.g. Facebook, Twitter, Instagram, Trip Advisor.
The Phoenix Theatre takes all complaints very seriously. You can complain in a number of ways:
verbally, either in person or by phone
write to us at the Phoenix Theatre, 37a Beaconsfield Street, Blyth, NE24 2DS
email us at email@example.com
We may need to contact you for further details, but we shall endeavour to respond to your complaint as soon as possible.
Ask one of our Phoenix staff before you leave and they will attempt to locate your lost property after the show. If it can’t be found immediately, leave your contact details and someone will be in touch. You can also contact the box office on 01670 367228.
Children at the Theatre
Please check with the box office before booking your tickets, as some restrictions do apply.
Children under the age of two are welcome at certain child-specific productions e.g. pantomimes, childrens’ dance shows. For safety reasons, you will need to purchase a Babe in Arms ticket and the child must sit on an adult’s lap for the duration of the show.
We do not have storage facilities for buggies, but they can be left, at the owner’s risk, in an assigned area. Ask a member of staff for assistance.
All children aged 13 years and under should be accompanied by a responsible adult at all times. The Phoenix Theatre will not take any responsibility for underage unchaperoned children.
Any published advice about age suitability for shows is offered as a guide and it is the parent/guardian’s responsibility to determine the suitability of the show for their child.
We don’t have specific nappy changing facilities at the theatre, but customers can use the disabled toilet in the foyer. Likewise, we don’t have designated areas for breastfeeding, but please ask a member of staff and they will direct you to a more private area.
No – we don’t have booster cushions for children.
Ask at the box office or a member of staff before the show starts and they will make every effort to pass on your request.
The theatre has ramped access throughout the public areas and dedicated wheelchair spaces in the auditorium, which can be booked through the box office. Please note that, for health and safety reasons, wheelchair users cannot be transferred to seats, in case of the need for theatre evacuation.
The theatre doesn’t have a lift, but all public areas are on the lower floor.
Public toilets, including one accessible facility, are situated in the foyer.
Yes, there are two designated disabled parking bays directly in front of the theatre entrance on Beaconsfield Street.
Yes – our front row seats are removable to enable us to accommodate up to a maximum of four wheelchairs at any one time. These are only bookable through the box office.
Unfortunately, our seating restricts wheelchairs larger than L1065mm x W660mm. Please contact us if you do have a wheelchair larger than this, so that one of our team can advise on alternative options
Yes, assistance dogs are very welcome at the theatre and we are happy to provide water, as required. Please ask one of our front of house team.
We currently don’t provide this service, but would certainly consider it in the future.
Yes – the theatre is equipped with an infra-red hearing system. Headphones, if required, are issued at the box office, free of charge, but a refundable deposit may be charged.
We currently do not offer free tickets for carers.
Participation and Learning
Please see our volunteer page on this website for further information.
Please see our jobs page on this website for further information.
The Phoenix Theatre presents its own in-house productions, such as pantomime, musicals and plays, throughout the year. Details of auditions will be posted on the Auditions page on this website, as well as on the Phoenix Theatre Facebook page.
Yes – the Young Phoenix has been in operation since the mid-1970s and continues to thrive. For further information, please see the Young Phoenix page on this website.
Yes – we currently run one daytime acting class, Try Out Acting, which is specifically for adults, but we are looking to expand this in the future. Please see our Learning and Participate page on this website.
Yes – we offer scheduled “Tea and Tours” – a tour of the theatre, which includes access to backstage areas and a potted history of the building, finished off with a sumptuous tea with cake and sandwiches. Tours can be booked online or at the box office. Keep any eye open for future dates.
Food, Drink and Products
We have a great range of snacks, hot and cold drinks for sale at the theatre, which we would encourage you to buy, but we don’t stop you from bringing your own, except for alcohol, which can only be purchased at the bar.
Yes, snacks and drinks can be taken into the auditorium, but we ask that you dispose of wrappers/containers sensibly.
Glass is not allowed in the auditorium – please ask at the bar or front of house staff and they will provide a plastic container to transfer your drink into.
Please respect your fellow audience members and performers and try to keep noises to a minimum e.g. rustling crisp packets or sweet wrappers.
Please note that, for some show, specifically child-specific shows, such as pantomimes and dance shows, alcohol cannot be taken into the auditorium.
These are available for most shows and can be ordered either online or at the box office. Meals will be served prior to the show, therefore you will need to attend at least 90 minutes before the show’s start time.
Yes, they can be purchased online or at the box office. They are available in £5, £10, £20 or £25.
Vouchers are valid for a period of one year. We understand, however, particularly during the Covid pandemic, that customers have been unable to use them, so we are happy to extend the expiry date for a reasonable length of time. Please contact the box office on 01670 367228.
You can donate money to the theatre in a couple of ways:
When you purchase your tickets, either online or at the box office, you can opt to donate a chosen amount to the Theatre Development fund. In addition, if you indicate that you’re happy to Gift Aid your donation, the theatre will receive an additional payment.
If you would like to donate a larger sum or sponsor us, please contact the box office on 01670 367228, write to us at The Phoenix Theatre, 37a Beaconsfield Street, Blyth, NE24 2DS or email us at firstname.lastname@example.org.
You might also want to consider leaving money to us in your will – please see the Donate page on this website for further details.
If programmes are available, they can be purchased in the foyer or auditorium.
Unfortunately, once the show is over, all merchandise is taken away by the performers – we don’t retain any at the Phoenix. You may be able to purchase through their websites, if available.
Under the Data Protection Act 2018, which is the UK’s implementation of the General Data Protection Regulation (GDPR), we have a legal duty to protect any information collected from you.
As part of the delivery of services and information through this website it may be necessary to process personal information. This information can be held in manual paper files or on computer and it is used to deliver services to you. Only the minimum appropriate personal data is requested and held, and it is only kept for so long as the purpose requires.
Information collected by The Phoenix Theatre Blyth will be stored and processed in databases owned solely by The Phoenix Theatre Blyth.
Whenever you provide sensitive information (for example, a credit card number to make a payment), we will ensure all reasonable steps to protect it, such as encrypting your card number. We will also take security measures to protect your personal information in storage. Credit card numbers are used only for payment processing and are not retained for marketing purposes. Please note that encrypted card numbers are only retained in the box office system for 180 days.
We will not provide any of your personal information obtained via the web or our box office to other companies or individuals unless required to by law.
Contact the box office on 01670 367228 and we can add you to our mailing list for brochures, flyers etc.
You can also opt-in to receive email updates when you register online.
We do, on very rare occasions, support charities through ticket donations, bucket collections and raffles, but, on the whole, as a charity ourselves, we tend not to support such requests.
We currently do not have any membership schemes.
Phone the box office on 01670 367228 and someone will contact you for further details. Cost examples are available in our booking pack, but please be aware that all events will be looked at on an individual basis and be customised to your own particular needs.