The Phoenix Theatre, Blyth

Box Office

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See it safely

We have been granted the use of Society Of London Theatre & UK Theatre’s ‘See It Safely‘ mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences. Below you can see what we have been putting in place ready for your visit, and what you will need to know beforehand. 


Be sure to set aside more than enough time for your journey to the venue; if possible, walk or cycle at least part of the way. Please check your route if travelling by public transport as this may have recently changed.
The majority of tickets will be e-ticket or print-at-home ticket. This will allow you to enter our venues more easily, minimise the amount of time you may have to queue, and reduce contact with the front of house team.
In line with government guidance with regards to face covering indoors, we strongly recommend that you continue to wear face coverings out of respect for fellow audience members and our companies when coming into our theatres and especially when moving around the theatre. If you are exempt from wearing a face covering it would help our front of house staff and fellow audience members if you wear an exemption lanyard which can be downloaded here.
Please keep your belongings to a minimum and with you at all times. This will assist with bag checks, and some venues may not be opening their cloakroom facilities.
Please check if it is possible to pre-order your interval drinks and ice creams to minimise contact with others. Transactions will be cashless and paperless, and there may be one way systems in place.
Some venues may be taking temperature checks – please refer to the show/venue website for more details.
As of 19 July, theatre’s will be able to open at full capacity so you will be sitting next to other people. Theatres will continue to ask you to maintain a safe social distance where possible when queuing to take your seats and moving around the theatre. You may need to pass someone to take your seat in a row – to mitigate risk we recommend wearing your face covering while moving around the theatre. There are certain seating areas, such as sitting in a box, that will naturally continue to be a socially distanced option. To find out about such seats we recommend contacting the box office directly for the show you wish to attend.
Theatres will be offering enhanced cleaning and regularly disinfecting. Some routes may have changed in order to minimise your contact with others, so the helpful staff at the theatre will guide you. Please use the hand sanitiser stations when you enter and exit the theatre. Following the performance, Stage Door activities such as photographs with the performers or autograph signing may be restricted.
Theatres will be ensuring that you have maximum flexibility by allowing tickets to be exchanged up to 24 hours prior to the performance – so if someone in your party is confirmed as Covid positive or has symptoms, there is no need to worry.

Thank you for playing your part and we look forward to seeing you at the theatre again soon. 

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