See it safely
We have been granted the use of Society Of London Theatre & UK Theatre’s ‘See It Safely‘ mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences. Below you can see what we have been putting in place ready for your visit, and what you will need to know beforehand.
Be sure to set aside more than enough time for your journey to the venue; if possible, walk or cycle at least part of the way. Please check your route if travelling by public transport as this may have recently changed.
The majority of tickets will be e-ticket or print-at-home ticket. This will allow you to enter our venues more easily, minimise the amount of time you may have to queue, and reduce contact with the front of house team.
In line with government guidance with regards to face covering indoors, we strongly recommend that you continue to wear face coverings out of respect for fellow audience members and our companies when coming into our theatres and especially when moving around the theatre.
Please keep your belongings to a minimum and with you at all times as this will assist with bag checks.
Please check if it is possible to pre-order your interval drinks and ice creams to minimise contact with others. Transactions will be cashless and paperless, and there may be one way systems in place.
Theatres will be ensuring that you have maximum flexibility by allowing tickets to be exchanged up to 24 hours prior to the performance – so if someone in your party is confirmed as Covid positive or has symptoms, there is no need to worry.
Please note all tickets are non-refundable in any circumstances.
To keep you, our staff and performers safe we request using e-tickets wherever possible to reduce physical contact.
The Phoenix Theatre will continue to monitor the situation and update our policy in line with any further changes in line with Government Covid 19 Regulations.
Thank you for playing your part and we look forward to seeing you at the theatre again soon.